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Terms That Shape Your tupaiking Account

Your tupaiking account, lobby access and wallet activity follow the terms set out here.

Clear account dutiesMalaysia access rulesWallet and withdrawal termsContact for changes

Know Your Rights Before You Continue

tupaiking Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms and Conditions apply when you open, access or use an account with tupaiking. By continuing, you confirm that the details you provide are accurate, that you can enter a binding agreement, and that your access depends on local law and is available where local

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law permits. We may request identity or account checks before certain wallet actions, and we may pause access when details conflict, activity requires assessment or a legal duty applies. You remain responsible for keeping login details private and for checking each transaction before confirming it. Our
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terms also explain acceptable account use, service changes, data handling, cookies, suspension steps and the process for raising a question. Please read the current wording carefully and contact us before continuing if any clause is unclear.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS ASSISTANCE

Get Help With Account Terms

Questions about these Terms and Conditions can be raised through the support channels shown on our contact page. Tell us which clause or account action concerns you, include the email linked to your account, and avoid sending passwords or full payment credentials. Our team can explain the process and record a request for review of a policy change.

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Account questions

Send the clause, account action or message you want clarified through the available support contact. We will use the details you provide to locate the relevant terms without asking for your password.

Data requests

Ask us to access, correct or remove eligible personal details connected with your account. We may need to confirm ownership first, so your request reaches the correct account holder.

Policy changes

Contact us when a revised clause affects how you use your account. We can explain the effective date, identify the changed section and record your response where the terms require it.

ACCOUNT SAFEGUARDS

How We Handle Your Policy Duties

Our policy process links account access with practical safeguards. We limit handling of account data to defined operational and legal needs, use cookies to support site functions, and expect you to protect…

Data handling

We handle registration, account and transaction details for stated service, security and legal purposes. Access is limited according to operational need, and requests about your personal data can be sent through support.

Cookie choices

Cookies may keep sessions active, remember selected settings and help us understand required site functions. Your browser controls some cookie choices, while disabling necessary cookies may affect account access.

Login security

Keep your password private, use a device you control and contact us promptly if you notice unusual access. We may ask account questions before changing sensitive details or restoring access.

Wallet checks

Deposits through Touch 'n Go, GrabPay, Boost dan FPX are matched to the account record. Withdrawals may require identity and payment checks before release, especially when account details have changed.

Retention periods

Account and transaction records may remain for the period needed to operate the service, resolve disputes, protect accounts or meet legal duties. We remove or anonymise data when those needs end.

Change requests

For a correction, deletion request or terms question, contact support with the requested change and account email. We may verify ownership, explain any legal limit and confirm the outcome in writing.

Answers About Your Account Agreement

The questions below cover the clauses most relevant when you open or continue an account. They explain eligibility, account control, data requests, wallet checks and policy updates in plain language. Access remains dependent on local law and is available where local law permits, including for you in Petaling Jaya.

They apply when you open an account, access the lobby, use wallet functions or otherwise continue using the service. Continuing after an effective update means you accept the revised wording where the law permits.

Access depends on local law and is available where local law permits. You must provide accurate details and meet any applicable eligibility requirement. We may pause access when eligibility or account ownership cannot be confirmed.

Yes. Contact support with the detail that needs correction and the email linked to your account. We may verify ownership before making changes, particularly when the request affects wallet access or withdrawals.

We use account data for stated service, security and legal purposes, with access limited according to operational need. You can contact us about access, correction, deletion or questions about retention.

A withdrawal may be checked against your account identity, payment record and recent detail changes. These steps help us direct funds correctly and meet applicable duties before the transaction is released.

Contact support promptly, change your password from a device you control and describe the unusual activity without sending your password. We can secure the account, verify ownership and explain the next process.

We may update the Terms and Conditions when service processes, legal duties or security requirements change. We will show the revised wording or effective date where required, and support can explain the affected clause.

Terms That Shape Your tupaiking Account

Get Help With Account Terms

Account questions

Data requests

Policy changes

How We Handle Your Policy Duties

Data handling

Cookie choices

Login security

Wallet checks

Retention periods

Change requests

Answers About Your Account Agreement

01 When do these Terms and Conditions apply?

02 Who may access the account?

03 Can I correct my account details?

04 How are personal details handled?

05 Why can a withdrawal require checks?

06 What should I do after suspected account access?

07 How will changes to these Terms be handled?

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