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Your Account Terms, Set Out Clearly

Our legal pages explain how your tupaiking account, wallet records, personal data and access rights are handled in Malaysia.

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tupaiking Your Account Terms, Set Out Clearly
CONTACT ROUTES

Get Help With A Legal Request

Our support routes are available for questions about account terms, personal data, access decisions and records connected with your wallet. Tell us the subject of your request, the email on your account and the outcome you are seeking. We may ask for verification before discussing private account details.

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Account support

Use the account contact route for questions about terms, access, wallet records or a request to correct details. Include your account email so we can locate the relevant record without asking you to send unnecessary personal data.

Data requests

Send a clear request to access, amend or delete personal data held for your account. We verify ownership first, then explain what can be supplied, changed or retained under applicable Malaysian law.

Security concerns

Contact us promptly if an account email, password or device appears compromised. We can restrict account access while checking the event, record the request and explain the next identity step.

DATA PRACTICES

How We Handle Your Legal Rights

Legal compliance is reflected in the account controls you can see and the records we maintain behind them.

Personal data

We use account details to create access, confirm ownership, process requests and protect the wallet. We do not ask you to provide unrelated details when a legal or account question can be answered with less data.

Cookie choices

Cookies may keep your session active, remember selected settings or help us understand account-page errors. You can adjust browser controls, although blocking necessary cookies may interrupt sign-in or legal-request forms.

Account security

Access checks can include email confirmation, device signals and identity details linked to an account. These checks help prevent another person from changing your data or directing a withdrawal.

Withdrawal checks

Before a withdrawal is released, we compare account ownership, transaction history and the selected payment destination. A mismatch can pause processing while we request clarification through the contact details on file.

Retention periods

We retain account, payment and security records for the period required by applicable law or needed to resolve a dispute. When retention ends, records are deleted or separated from direct account identifiers.

Request changes

To request access, correction or deletion, contact our support route with the precise change sought. We confirm receipt, verify your identity and explain any legal reason a record must remain.

Answers About Your Account Rights

The answers below address common legal questions about account access, personal data, payment records and requests. They describe our usual process in plain language, while the applicable law in your location controls eligibility and any limits on a request.

Access depends on local law, account eligibility and the checks required for your location. The service is available where local law permits, and we may restrict access when those conditions are not met.

Records may include registration details, contact information, security events, payment references, account activity and support messages. The exact data depends on how you use the account and which checks apply.

Contact support with the email linked to your account and ask for a personal-data access request. We verify ownership before sharing records and may remove details belonging to another person.

Yes. State which detail is inaccurate and provide the corrected value or supporting context. We review the request, complete an ownership check and tell you whether the account record has been amended.

You may request deletion, but some account, payment or security records can remain where applicable law requires retention or where they are needed to resolve a dispute or protect the service.

A withdrawal may need verification when account ownership, transaction history or the payment destination does not match. The check helps prevent unauthorised transfers, and support will explain what evidence is needed.

We record the request, confirm the account holder's identity, identify the relevant records and respond through the contact details on file. The response explains any action taken and any legal reason for limits.

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